Refund policy

RETURNS & REFUNDS

We hope you're happy with your DIGITS order. If you change your mind, you can request a return within 14 days of receiving your order.

RETURNS

To be eligible for a return, items must be returned in their original condition — unworn, unused and with all original tags and packaging included.

To request a return, please contact us with your order number and reason for return.

Once your return has been requested, you have 14 days to send the item back to us.

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning their order.

We recommend using a tracked delivery service when returning an item. DIGITS cannot be responsible for return parcels lost in transit.

REFUNDS

Once your return has been received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Where required by UK consumer law, the original standard delivery charge will also be refunded. If you selected a more expensive delivery option, any additional delivery cost above our standard delivery service will not be refunded.

We reserve the right to reduce a refund where an item has been handled beyond what would reasonably be necessary to inspect or try it on and its value has been reduced.

EXCHANGES

We do not currently offer direct exchanges.

If you require another size or item, please return your original order for a refund and place a new order through our website.

FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is faulty, damaged or incorrect, contact us as soon as possible with your order number and photographs of the issue so we can investigate and resolve it.

Your statutory rights are not affected by this policy.

SALE ITEMS

Sale items are subject to the same statutory consumer rights as full-price items.

RETURN CONDITIONS

Items should be returned:

Unworn and unused
With original tags attached
With original packaging where applicable
Free from marks, stains, odours, make-up, deodorant, pet hair or other signs of wear

Trying an item on in the same way you reasonably would in a store will not by itself prevent a return.

Items returned in a condition showing handling beyond what is reasonably necessary to inspect them may be subject to a deduction from the refund where permitted by law.